Terms and Conditions

Effective June 2026 – All Accommodation

1. Booking Conditions

Please read these carefully as they form the contract between you and Grange Farm Park. Each Cottage, Lodge, Caravan, Glamping Pod, or Bedroom booked is a separate contract.

Contact us if you have any questions before booking.

1.1 Who’s Who

• “You” / “Your” – the lead guest making the booking.
• “We” / “Us” / “Our” / “Grange Farm Park” – Graves Properties T/A Grange Farm Park, trading under the names Grange Farm Park and Graves Properties. The business is operated as a partnership between Ann Graves, Rebecca O’Brien, and Jonathan Graves, each of whom carries on business in partnership at Grange Farm, Maltby-Le-Marsh, Alford, Lincolnshire, LN13 0JP. “We both” – refers to you and Grange Farm Park.
• “Agreement” – your booking contract including: these terms, your booking confirmation, website terms, special offer T&Cs, and any written agreements.
• “Party” – all guests named on the booking, including any added later with our consent.
• “Park” – Grange Farm Park.
• “Lead guest” – the main contact for the booking, who must attend the holiday.
• “Representatives” – contractors or tradespeople acting on behalf of Grange Farm Park.

1.2 Owners

All accommodation, The Stables Bar & Restaurant, and park facilities are owned by Graves Properties.

1.3 Contact Us

• Visit the Contact Us page on our website for details.
• Some emails may go to spam/junk; check these folders.
• Out-of-hours contact: visit The Stables Bar & Restaurant first. If closed, call the office number in your Welcome Pack. Leave a voicemail if no answer.
• Note: No 24-hour reception or helpline. Urgent issues will be handled as soon as possible.  Please leave a message or email sales@grangefarmpark.co.uk

2. Your Holiday

Your holiday is any booking of one or more nights in our accommodation.

2.1 Your Booking

Check your booking confirmation carefully. Contact us immediately if there are any errors.

2.2 Group Bookings

• Family group bookings are welcome.
• Groups of hen/stag parties, require prior approval.
• Grange Farm Park reserves the right to refuse admission at its discretion.
• No Under 18s permitted without an adult.

2.3 Safeguarding and Site Safety

Grange Farm Park is a family-friendly holiday park and the safety and wellbeing of all guests, particularly children and vulnerable persons, is of paramount importance.

Any guest who is subject to notification requirements under the Sexual Offences Act 2003 (commonly referred to as being a registered sex offender), or who is subject to any Sexual Harm Prevention Order (SHPO), Sexual Risk Order (SRO), or similar court order, must disclose this information to Grange Farm Park management prior to arrival.

Grange Farm Park reserves the right, at its sole discretion, to:

• Refuse a booking
• Impose additional conditions on a stay
• Restrict access to certain areas of the park
• Terminate a stay immediately and without refund

Where it is reasonably considered that the presence of any individual poses a safeguarding risk, creates concern for the safety of other guests or staff, or breaches any legal restrictions placed upon that individual.

Failure to disclose relevant information, or any behaviour that causes concern in relation to safeguarding, inappropriate conduct, harassment, or breaches of site rules, may result in immediate removal from the park without refund and, where appropriate, notification to the relevant authorities.

Grange Farm Park works cooperatively with police and safeguarding agencies where necessary and will take all reasonable steps to maintain a safe environment for all guests and staff.

3. Booking and Payment

3.1 Deposits

• Deposits are non-refundable unless we cannot accept the booking.
• For bookings more than 6 weeks away: £100 per week, per property – Please note, Otters Lodge and Samphire Lodge are £200 per week, per property.
• Balance due 6 weeks prior to arrival.
• For bookings less than 6 weeks away: full payment required.

3.2 Confirmed Bookings

• Once deposit is paid, your booking is confirmed.
• Check your confirmation and notify us immediately of errors.
• Non-payment of deposit or balance may result in cancellation and retention of monies paid.

3.3 Payments

• Payment via credit/debit card or BACS (details on request).
• Prices quoted in GBP, inclusive of VAT.
• Card payments processed via Worldpay.

4. Changes & Cancellations

We recommend holiday insurance to cover any unforeseen cancellations.

4.1 Alterations to Your Booking

If you wish to amend the dates of your confirmed rental period, an administration fee of £20 will apply.

• Changes to the dates can only be made if the original stay is more than 6 weeks away.
• Requests for changes less than 6 weeks before arrival may be considered at our discretion and subject to availability.
• Any date change is subject to the accommodation being available for the new dates requested.
• If the cost of the new dates is higher than the original booking, any additional charges must be paid.

4.2 Cancellation by You

• Notify us by phone and in writing immediately if cancelling.

4.3 Cancellation by Grange Farm Park

• If accommodation becomes unavailable, we will: offer alternatives or a refund.
• Force Majeure: we are not liable for cancellations due to events beyond our control (e.g., natural disasters, industrial disputes, fire, adverse weather, illness, terrorism).
• Illness or inability to attend: seek compensation via holiday insurance.
• Early departure: no refund.

4.4 Holiday Insurance

• UK staycations can still benefit from holiday insurance.
• Guests are strongly advised to obtain suitable insurance.

5. Arrival & Departure

• Check-in: 4:00 pm (early check-in £30/hour, subject to availability).
• Check-out: 10:00 am (Cottages, Lodges, Caravans, Pods), 11:00 am (Bedrooms) – late check-out £30/hour, subject to availability.
• Hot tubs unavailable after 8:30 am on departure day.

5.1 Use & Care of Accommodation

• No sub-letting. Only approved guests may stay.
• Maximum occupancy per property.
• Lead guest must be 18+.
• Guests must: keep property tidy, respect neighbours, follow park rules.
• Anti-social behaviour, damage, or nuisance may result in immediate termination without refund.
• Access allowed to inspect or maintain property, especially in emergencies.

5.2 Damages / Breakages

• Guests liable for damage or loss.
• Significant breakages or excess cleaning charged via invoice, payable immediately.
• Report damage or defects without delay.

5.3 Hot Tubs Saunas & Wellness Facilities

• Hot tubs, saunas, swim spas, ice baths and other wellness facilities are provided as recreational amenities for guests’ enjoyment.
• Certain accommodation may include private hot tubs and/or saunas. In addition, guests may have access to shared wellness facilities located elsewhere on the Park.
• Whilst we make every reasonable effort to keep all facilities operational and available, they may occasionally be unavailable, restricted, closed, undergoing maintenance or operating at reduced performance due to servicing, repairs, water treatment requirements, power interruptions, weather conditions or circumstances beyond our reasonable control.
• Hot tubs typically require approximately 4 hours to reach operating temperature following refilling or maintenance.
• Hot tubs and private saunas must not be used after 11.00pm.
• A £100 charge will apply where a hot tub requires draining, refilling, cleaning or repair due to guest misuse or breach of Park Rules.
• Any damage to hot tubs, saunas or wellness facilities will be charged to the lead guest.
• Hot tubs, saunas and wellness facilities do not form a separate chargeable element of the accommodation price.
• Temporary unavailability, breakdown, closure or reduced performance of any hot tub, sauna, swim spa, ice bath or wellness facility shall not entitle guests to cancel their booking, receive a refund, compensation or any reduction in accommodation charges.
• Any goodwill gesture offered by Grange Farm Park shall be entirely at our discretion and shall not constitute an admission of liability.

5.4 WIFI Access

• Complimentary WIFI in Bedrooms, Otters Pocket, and The Stables Bar & Restaurant.
• 5G mobile WIFI boxes: hire £5/day, book in advance.

5.5 Linen & Towels

• Fresh sheets, duvets, pillows provided.
• Towels for Cottages, Lodges, Bedrooms 1-6; robes for Lodges, Bedrooms 1-3, Lake Views, Yew Tree.
• Towels/robes hire: £5 per item.
• Caravans/Pods: bring own towels.
• Travel cots free, mattress and bedding not included.

5.6 Smoking / Drugs

• All accommodation is strictly non-smoking, including electronic cigarettes.
• A £100 cleaning and airing charge will be applied if this rule is broken, due to the impact on future guests.
• Any illegal substances are prohibited on the Park. If you are found to be in possession of them, we will notify the authorities, and you will be asked to leave immediately.

5.7 Dogs

• £15/day/dog, maximum 3 dogs per property, £40 max per stay (3+ nights).
• Dogs must not be left unattended within the accommodation, allowed on furniture, or exercised off lead except within the designated dog exercise paddock or the private enclosed area of your accommodation where applicable.
• A charge of £50 will be applied where a dog injures, worries or kills livestock.
• Breeds prohibited under the Dangerous Dogs Act 1991 are not permitted on the Park and will result in immediate removal without refund.
• Assistance dogs allowed in The Stables Bar & Restaurant; other dogs restricted to outdoor seating areas.
• Dog owners must clean up after their pets at all times. Dog waste bins are provided throughout the Park for this purpose.
• Owners are responsible for ensuring that all dog waste is removed immediately from the accommodation, gardens, decking areas, pathways and all other areas of the Park.
• Any dog fouling left on the Park, including around accommodation, gardens, decking, paths or communal areas, may result in an additional cleaning charge of £25 per occurrence.
• If a dog soils carpets, flooring, furniture, bedding, upholstery or other items within the accommodation, a minimum cleaning charge of £50 will apply. Where professional cleaning, replacement furnishings or additional remedial work is required, the full cost will be charged to the lead guest.
• Repeated breaches of these rules, persistent failure to clean up after a dog, or behaviour that causes nuisance to other guests may result in the termination of your stay without refund.

5.8 Vehicles & Parking

• Lodges, Cottages, Caravans: parking for 2 cars (Otters Pocket 3).
• Glamping Pods: use designated turnaround, then park in main/overflow car park.
• Observe 5 mph limit, no grass parking.
• Vehicles and their contents are parked at the owner’s risk. Grange Farm Park management will not accept liability for any accidents, damage, or loss incurred.

5.8.1 EV Charging

• No charging on site; unauthorised use billed.
• Unauthorised charging may result in termination of stay.
• Local charging points: zap-map.com

5.9 Fishing

• £5 per stay.
• Ages 13+ require a valid Environment Agency fishing license.
• Must follow park and UK regulations

6. Personal Possessions

• Guests are responsible for all personal items.
• We are not liable for loss or damage.

7. Lost Property

• Held for 2 weeks; postage plus admin fee £5 if returned.

8. Photography

• Guests may appear in marketing images; consent will be obtained before use.

9. Brochure and Website Accuracy

• We aim to ensure that the information we provide on our website, in brochures, and other promotional materials is accurate and up to date. These materials are intended to give a general idea of arrangements and the facilities available.
• However, not all details of the relevant property or facilities can be included, and there may be minor differences between the actual property and its descriptions or photographs. These differences are usually due to our ongoing efforts to improve and maintain our services and facilities.
• While we make every reasonable effort to ensure accuracy, we cannot accept liability for minor discrepancies.

10. Licensing Laws

Alcohol is sold in The Stables Bar & Restaurant in accordance with UK licensing laws. We operate a Challenge 25 policy, meaning you may be asked to provide proof of age if you appear under 25 years old.

Acceptable forms of identification include:

• A valid passport
• A current UK driving licence with photograph

We reserve the right to refuse service if appropriate ID is not provided.

11. Complaints Procedure

If you are dissatisfied with any aspect of your stay, please speak to a member of our team immediately, so we can attempt to resolve the issue during your visit.

If you feel your complaint has not been satisfactorily addressed, you may submit it in writing to our partner, Rebecca O’Brien, no later than 28 days after your departure. Complaints can be sent via email to sales@grangefarmpark.co.uk or by post.

Please note:

• We can only act on complaints that were first reported during your stay.
• Once we provide a response, if we do not receive any further communication from you within one week, we will consider the matter closed.

12. Pricing

• Prices correct at publication; may change at any time.
• Promotions apply new bookings only.
• Obvious errors not binding.

13. Guest Liability

• We work hard to ensure all facilities, including hot tubs, saunas, the Wellness Spa, playgrounds and fishing lakes, are available for guests to enjoy. However, from time to time facilities may need to be closed, repaired, serviced or restricted for safety or operational reasons. Guests use all facilities at their own risk, and temporary unavailability of any facility will not give rise to a refund, compensation or reduction in the cost of your stay.

14. Changes to Terms

• Updated terms published on our website; latest version governs.

15. Data Protection & Privacy

We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How We Use Your Information

When you make a booking or enquiry, we collect personal information such as your name, contact details and booking history in order to:

• Process and manage your booking
• Communicate important information about your stay
• Respond to enquiries
• Improve our services and customer experience
• Send marketing information where permitted

Sharing Your Information

We may share limited personal data with trusted third-party service providers who help us operate our business. These may include companies providing:

• Payment processing
• Booking systems
• Marketing and advertising services
• Email communication platforms
• Website hosting and analytics services

These providers only process your data on our behalf and under strict data protection agreements. They are not permitted to use your information for their own purposes.

We may also securely use customer contact details within advertising platforms (such as Facebook and Google) to show relevant offers and information about Grange Farm Park. This data is uploaded securely and used only for Grange Farm Park marketing.

We never sell your personal data.

Marketing Communications

If you have made a booking or enquiry, we may contact you with information about similar services, offers or events that may be of interest. You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

Data Storage

Your information is stored securely on our booking and computer systems, with access restricted to authorised personnel only.

Cookies

Our website uses cookies to maintain user sessions during the booking process and collect general statistical data about website usage. Cookies do not identify individuals personally. By using our website with cookies enabled, you consent to their use. You can manage or disable cookies through your browser settings, but some parts of the website may not function correctly if cookies are disabled.

For full details about how we handle personal data, please see our Privacy Policy on our website.

16. Applicable Law

• Governed by England & Wales law.
• English courts have jurisdiction.