Privacy Policy

How We Use Your Information

We use your personal data for the following purposes:

To manage bookings and enquiries

• Confirming reservations
• Communicating important stay information
• Providing customer support

To improve our services

• Understanding how guests use our website
• Improving accommodation, facilities and customer experience

For marketing and communications

• Sending information about offers, events and services that may interest you
• Showing relevant adverts via platforms such as Facebook and Google

For legal and business purposes

• Record keeping
• Accounting and legal compliance

Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

• Contract – to process bookings and provide our services
• Legitimate Interests – to improve our business and send relevant offers to previous guests
• Consent – where required, for certain marketing communications
• Legal Obligation – where we must retain information for legal or financial reasons

Marketing Communications

If you have made a booking or enquiry with us, we may contact you about similar services, special offers or events that we believe may be of interest.

You can opt out at any time by:

• Clicking the unsubscribe link in our emails, or
• Contacting us directly

We may also use customer contact details in secure advertising platforms (such as Facebook and Google) to show relevant adverts to previous guests. Data is uploaded securely and used only to deliver Grange Farm Park advertising.

Who We Share Your Information With

We may share your data with trusted third-party service providers who help us operate our business. These include companies providing:

• Marketing and advertising services
• Email communication platforms
• Booking and payment systems
• Website hosting and analytics

These providers only process your data on our instructions and are required to keep it secure and confidential. They are not allowed to use your data for their own purposes.

We may also share information where required by law or to protect our legal rights.

 How Long We Keep Your Information

We only keep personal data for as long as necessary for the purposes it was collected, including legal, accounting or reporting requirements.

When data is no longer needed, it is securely deleted or anonymised.

Security of Your Data

We are committed to keeping your information secure. We have appropriate physical, electronic and managerial procedures in place to safeguard the data we collect and prevent unauthorised access, disclosure or misuse.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies help us:

• Understand how visitors use our website
• Improve website performance and content

You can choose to accept or decline cookies via your browser settings. Disabling cookies may affect website functionality.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we do not have control over how other websites handle your data. We recommend reviewing their privacy policies.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (in certain circumstances)
• Object to processing for marketing purposes
• Request restriction of processing
• Request transfer of your data

To exercise any of these rights, please contact us using the details above.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

DATA SHARING CLAUSE

(booking terms, website terms, or enquiry forms)

How We Use and Share Your Information

When you make a booking or enquiry with Grange Farm Park, we collect personal information such as your name, contact details and booking history in order to provide our services.

We may share limited personal data with trusted service providers who support our business operations, including companies providing marketing, advertising, email communication and analytics services. These providers only process your data on our behalf and under strict data protection agreements. They are not permitted to use your information for their own purposes.

We may also securely use your contact details within advertising platforms (such as Facebook and Google) to show you relevant offers and information about Grange Farm Park. This data is handled securely and in accordance with data protection law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

For full details, please see our Privacy Policy.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.