Booking Terms

 

Bookings for Twenty in Sutton on Sea, and The Coach House – Thimbleby – please liaise directly with Rebecca –
cottage.holidays@btconnect.com or 07900 343496.

 

Grange Farmhouse Cottages and Caravans


Information 

Booking Conditions
Here are our booking conditions. Please read these carefully as they set out the terms of the contract that you will enter into when you make a booking with us. Please contact us if you have any questions. 

Owners
Yew Tree Cottage, The Granary, Caravans 1 2 4 5 6 and B&B Ann Graves
Ash, Oak, Chestnut, Walnut, Lakeview 1 & 2, Caravan 3, Badgers Den & Breeze Lodge Graves Properties
 

Arrival and Departure
Weekly bookings run from Friday to Friday or from Monday to Monday. Short break stays run from Friday to Monday or Monday to Friday. 

On the day of your arrival, your bedroom, cottage or caravan will be available from 3.00 pm. Please let us know if you will be arriving late so that we can arrange entry. On the day of departure, you must vacate your accommodation by 10.00 am. 

Payment
All bookings are subject to written confirmation. A deposit is payable at the time of booking of £100/week for caravans and cottages and 1 night equivalent for B&B. Once the deposit has been paid and the booking has been confirmed in writing by us, a binding contract will exist between us. Deposits are non-refundable unless we are unable to accept the booking. 
The full balance is due four weeks prior to arrival.
 

Yew Tree Cottage, The Granary, Caravans 1-6 and B&B
Our prices are inclusive and quoted in Pounds GB. Payment by cheque payable to Ann Graves

Ash, Oak, Chestnut, Walnut, Lakeview 1 and Lakeview 2, Breeze Lodge & Badger's Den
Payment may be made by debit card over the phone or by cheque payable to Graves Properties and prices are inclusive of VAT at the prevailing rate.

Occupancy
Only the persons listed in the booking request, or notified to us and accepted by us afterwards, may stay in the property. The maximum occupancy of the property, as shown in our website, must not be exceeded. Bookings will not be accepted from groups of single persons under the age of 25 years without our prior agreement. 

Cots and High Chairs
We do not have any travel cots but can provide a high chair on request.

Pets
Dogs are charged at £30 per week or short break.  We politely request that you do not leave dogs unattended in the accommodation at any time.  Should you go out you must take your dog with you.  No dogs are allowed on furniture or in bedrooms.  Extra charges will be made for damage or extra cleaning wand washing caused by dogs.

Smoking
Smoking is not permitted within any of our properties. 

Cancellation
Once you have booked your stay with us and we have accepted your booking, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing. 

For holidays cancelled by you, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £10.00 administration fee plus any shortfall in the rent achieved, taking into account that we may have to discount the rent to secure a booking quickly at short notice. Each cottage booked is a separate contract. A cancellation in one cottage will not cover the rent for any other cottage either for that week or any subsequent week. 

Insurance
We strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation. 

Non-Availability
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this is not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss. 

Sub-Letting
The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form. 

Inspection and Maintenance
We or our representatives shall be allowed access to the accommodation at any reasonable
time for inspection or maintenance. 
 

Damages and Breakages
Please take good care of our accommodation. Whilst we employ housekeepers, guests are expected to leave the cottages in a neat and tidy fashion with all bins emptied and all dishes washed and put away. You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if we consider that the damage or breakage is significant. Please report any damage or breakages as soon as they occur. 

You will report without delay any defects in the property or any breakdown of equipment or appliances therein. Arrangements for repair or replacement will be made as soon as possible. 

Anti-Social Behaviour
You agree not to act in any way which might cause disturbance to any neighbouring properties. If we consider that you have behaved anti-socially, irresponsibly, or have caused significant damage to the property or the property of others, we are entitled to terminate your let immediately without a refund. 

Liability
We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us. 

Website Content
We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content, including prices, is subject to change without notice. 

Personal Information
All personal information collected through the forms in this website will be used only for the purpose intended, eg to answer an enquiry or to process a holiday booking. Personal information will not be retained for longer than is necessary to satisfy the enquiry or booking made. 

Mailing List
In the case of our mailing list, we will retain the information supplied by you for the purpose of operating our mailing list. Your information will not be shared with any other third parties. We will remove your details from our mailing list on request. 

Cookies
Cookies are small parcels of data stored temporarily on your hard drive while you are browsing a website. These are a standard mechanism used by most websites. Our website employs cookies for the purpose of maintaining user sessions to enable the booking process. Cookies are also used for the purpose of generating access statistics. These provide us with general information about how our website is used. No personal information that would enable us to identify individuals is either obtained or stored. By using our website with cookies enabled, you consent to our use of cookies. 

Data
You accept that data gathered during the course of this booking may be held on computer. 

Applicable Law
When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.